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Refund Policy

Thanks for shopping with GSM   

If you encounter any issues or have complaints, please notify us within 24 hours of the time you received the goods, with reasonable evidences.  In the event that the shipper is unable to deliver the ordered goods due to unavoidable circumstances or if you decide to cancel the order after we hand it over to the delivery partner, a refund of 85% of the total purchase value will be issued. The refund will be credited back to the original payment card used for the transaction.

Conditions for Returns

For the goods to be eligible for a return, please make sure that the goods were purchased in the last 7 days and are in the original packaging.  We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery. 

Goods for which returns are unavailable.

The following scenarios outline situations where goods cannot be returned: custom-made or personalized goods, perishable items or expired goods, unsealed items related to health or hygiene, and goods that have been inseparably mixed with other items after delivery.  We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion. 

Contact Us :  For any inquiries regarding our Returns and Refunds Policy, please feel free to reach out to us via email at support@global-supermart.com